Delivery Schedule

We deliver your order right away. We will normally despatch your order to you in 1 to 2 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.

This includes any shortfalls in quantity of any items

Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund less the original delivery charge. Do this by contacting us by email or telephone and quoting the order number supplied to you to obtain an RMA number. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Any goods returned should be unused and in a saleable condition with the original packaging unopened and intact.

All returns must be authorised by our customer service department and a Returns number obtained.

Good returned without a Returns number will be rejected.

Faulty goods can only be returned once authorised by our customer services team or the manufacturer, we reserve the right to refer you to the products manufacturer to confirm whether goods are faulty. Once an item has been confirmed as faulty by the manufacturer the goods may be returned. Items returned that are found to be fully working will be returned to yourselves and cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling fee should the goods be in fully working order.

Goods accepted for return after 7 working days are done so at our descretion and will be subject to a 20% Re-stocking Fee and Refunded via a Credit Note

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Warranty

Goods are not sold on a trial basis.

All printers and accessories are warranted by the manufacturer

If a product delivered in full working order develops a fault within the warranty period in the first instance we will arrange for repair of the product via the manufacturer